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Terms and Conditions

Dr. Rhead Aesthetics

Doctor-led medical aesthetics clinic

These Terms & Conditions apply to all clients receiving treatments or purchasing services, products, or gift cards from Dr. Rhead Aesthetics. By booking an appointment, purchasing a treatment, or attending the clinic, you agree to the following terms.

1. Appointments & Deposits

  • Most treatments require a deposit at the time of booking. The deposit amount will be confirmed at booking.
  • Deposits are non-refundable.
  • Deposits may be transferred once to a rescheduled appointment provided at least 72 hours’ notice is given prior to the original appointment time.
  • If less than 72 hours’ notice is given, or if you fail to attend your appointment, the deposit is forfeited and a new deposit will be required to secure any future booking.
  • Deposits and any payments made online are deducted from the total treatment cost on the day of treatment.

2. Cancellations & No-Shows

  • Cancellations or rescheduling requests must be made more than 72 hours before your appointment.
  • Failure to attend an appointment or late cancellation (within 72 hours) will result in loss of the deposit.
  • Repeated cancellations or no-shows may result in refusal of future bookings at the clinic’s discretion.

3. Consultations & Medical Assessment

  • Treatments that are medical, prescription-only, or higher risk require a consultation and medical assessment prior to treatment, which may take place on the same day or in advance.
  • As a doctor-led clinic, treatment suitability is determined by the prescribing doctor based on clinical judgement, safety, and current regulatory guidance.
  • The clinic reserves the right to decline or postpone treatment if it is deemed unsafe or inappropriate, even if a deposit has been paid. In such cases, the deposit may be transferred to an alternative suitable treatment or consultation, or refunded.

4. Treatment Outcomes & Expectations

  • Individual results vary and cannot be guaranteed.
  • The clinic does not guarantee specific aesthetic outcomes.
  • Pre- and post-treatment instructions must be followed carefully; failure to do so may affect results and increase the risk of complications.
  • Any corrective or additional treatments required due to individual healing response or non-compliance may incur additional charges.

5. Adverse Events & Aftercare

  • All treatments carry risks, which will be explained during consultation.
  • Clients must disclose full and accurate medical history, medications, allergies, and previous aesthetic treatments.
  • The clinic is not liable for complications arising from undisclosed medical conditions, medications, or treatments performed elsewhere.
  • Aftercare advice will be provided and must be followed.
  • Concerns following treatment should be reported to the clinic promptly.

6. Payments & Pricing

  • Full payment for treatment is due on the day of treatment unless otherwise agreed.
  • Prices are subject to change without notice.
  • Deposits and online payments are deducted from the final treatment price.
  • Refunds are not provided for treatments already administered.

7. Gift Cards

  • Gift cards may be purchased for any monetary value.
  • Gift cards are redeemable against any treatment or service offered by the clinic, subject to medical suitability.
  • Gift cards are non-refundable, not exchangeable for cash, and cannot be resold.
  • Gift cards are valid for 3 months from the date of purchase, unless otherwise stated.
  • Expired gift cards cannot be extended or redeemed.

8. Right to Refuse Treatment

  • The clinic reserves the right to refuse treatment to any client if:
  • Treatment is deemed medically unsuitable or unsafe
  • The client is under the influence of alcohol or drugs
  • Abusive, aggressive, or inappropriate behaviour is displayed
  • Informed consent cannot be obtained

9. Late Arrivals

  • Clients arriving late may have their appointment shortened or cancelled to avoid disruption to other clients.
  • Late arrival may result in loss of deposit if treatment cannot be safely completed within the remaining time.

10. Consent & Photography

  • Written informed consent is required prior to treatment.
  • Clinical photographs may be taken for medical records.
  • Separate consent will be obtained for use of images for educational or marketing purposes.

11. Data Protection & Confidentiality

  • All personal and medical information is handled in accordance with UK GDPR and data protection legislation.
  • Client information is kept confidential and used only for clinical, legal, and administrative purposes.

12. Complaints

  • Any concerns or complaints should be raised with the clinic as soon as possible.
  • Complaints will be handled professionally, fairly, and in line with medical regulatory standards.

13. Liability

  • The clinic’s liability is limited to the extent permitted by law.
  • Nothing in these Terms excludes liability for death or personal injury caused by negligence.

14. Governing Law

  • These Terms & Conditions are governed by the laws of Northern Ireland.

By booking an appointment or purchasing a service or gift card, you confirm that you have read, understood, and agree to these Terms & Conditions.

Dr. Pam Rhead, MBChB, MD

Dr. Rhead Aesthetics